Customer Service

How do I contact Chic Mama?
Do I have to pay sales tax?
How do I tell you about a new product we think you should carry?
What are my payment options?
How do I redeem my gift certificate or coupon?
Do you offer gift wrapping?
Do you monogram or personalize items?
What is your low price guarantee?
What is your return & exchange policy?
How and where do you ship?
What is freight shipping?
When can I expect to receive my order?

Terms & Conditions

Privacy Policy

Contact Information
Email: contact@chicmamas.com
Phone: 210-545-7217
Fax: 210-545-7227
Chic Mama Maternity
434 North Loop 1604 West, Suite #1105
San Antonio, Texas 78232
To order by phone, or if you have questions about our website, please call 210-545-7217, during business hours 10-6 CST. After 6 or Sundays leave message.
For customer service on an existing order, please call during regular business hours, 10 a.m. to 6 p.m. CST Monday – Friday. If you call after hours, we will be sure to return your call the next business day. Please feel free to contact us with any questions or comments on our products, order status, or design assistance. We look forward to hearing from you!

Sales Tax
Chic Mama is required to collect 6.25% sales tax on orders shipped to any Texas address. Orders placed with Chic Mama that are shipped outside of Texas will not be charged sales tax, but may want to consult applicable tax laws in their state.

Payment Options
We accept Visa, MasterCard, American Express and Discover credit cards. We can also accept cashier's checks and Paypal. In the event you use a cashier's check, please send to:

Chic Mama Maternity
434 North Loop 1604 West
San Antonio, Texas 78232

All orders by check or money order will be sent upon receipt of payment.

New Product Submission
We are always looking for new & innovative products at Chic Mama. If you know of, or have a product you think would fit well with our collection of designers, please send a detailed description, website link, contact info, and photo to: chicmamamaternity@sbcglobal.net.

Gift Certificates/Coupons
Be sure to sign up for the Chic Mama newsletter. As a Chic Mama preferred customer, you will be notified of exclusive sales, notice of new sale items, and special discount codes for weekly specials!
If you already have a discount code or gift certificate and would like to redeem it, the Chic Mama shopping cart will prompt you to enter your code at checkout and the amount will be automatically deducted from your total.

Gift Wrapping
Are you sending your purchase directly to the recipient? Don’t worry – we’ll gift wrap it for you for the perfect presentation. Request our gift wrapping services at checkout. $5.95 per item. (Available on select items only.) Please contact us to verify that your item can be gift wrapped.

Monogramming and Personalization
Looking for something personal? Monograms and personalization are available on select products. Please contact one of our sales consultants to see how you can personalize your favorite items. All sales are final on custom orders.

Price Guarantee
When you shop at Chic Mama, you can rest assured that you are purchasing our items at the lowest price available online! We want you to be confident in your purchase from Chic Mama, if you find the same item at a lower price, we will match or beat any competitor’s price!

• Item must be sold by an authorized US distributor.
• Cannot be used in conjunction with any other discount.
• Request must be made within two business days of your purchase.

Returns & Exchanges Policy
We want you to be happy with your purchase from Chic Mama! If you are not completely satisfied with your purchase please contact a sales representative to obtain a return authorization number (RMA). You may return it for a refund within 14 days of receipt of the item. Exchange, or store credit within 30 days of receipt of the item. We can send item out before receiving your return. We would need the tracking # of the item you have sent back, then we could ship new item out.

Sale items are store credit only. Store credit can be used on in stock items only. You cannot apply store credit towards drop shipped items. Clearance items marked more than 50% off are final sale. Do not send back they will not be accepted.

Swimwear is only store credit. Bras and underwear are FINAL SALE.

Instructions on obtaining a RMA: Contact our Customer Service Department toll-free at 210-545-7217. Our team is available from 10 am – 6 pm CST. They will issue you a return number (RMA number) that is to be placed on the exterior of the box. Items must be received back at our warehouse within 10 days of receiving your RMA. Repack the unused merchandise securely in the original packaging, with all tags in place. Please include a copy of the invoice sent to you at the time of delivery and a brief note explaining the return/exchange. We HIGHLY recommend that you return your merchandise via insured courier (FedEx, UPS, USPS Parcel Post) and keep your receipt & tracking number. Chic Mama is not responsible for items damaged or lost in transit.

ATTN: (RMA Number)
CHIC MAMA MATERNITY

Chic Mama Maternity
434 North Loop 1604 West
San Antonio, Texas 78232

Please note: We will not accept returns without the return number on the outside of the box. Items in less than perfect condition will be sent back, at the customer’s expense. Orders are processed and shipped as soon as they are received and in most cases can not be canceled. When you receive your item, use our return procedure to return the order. Sorry, all shipping fees and gift wrap fees are non-refundable. Note: refused deliveries will be charged for the original shipping fees plus a 15% handling fee. If you receive free shipping or a discount on the original purchase and return the item – the discount will be deducted from your return.

*The only non-refundable items at Chic Mama are custom/personalized items.

Shipping Information
Chic Mama uses FedEx Ground, UPS Ground and USPS for most shipping. Shipping charges are calculated automatically in the shopping cart depending on the total cost of your purchase.

Extra large items and those shipped directly from our designers may not be able to be sent to a P.O. Box. We will notify you immediately if a different ship-to address is needed. Items ordered together may not arrive in the same box since some items are custom-made and may require extra care.

International Orders
International orders will incur higher charges than stated above. Please call us for exact prices for these shipments and for specific information regarding international orders. Unfortunately, some of our items are only available within the 48 contiguous states.

Delivery Time
Most orders ship within 2 business days from when the order was placed. Because many of our products are hand crafted and made-to-order, shipping times given in the product descriptions are estimates.

*monogrammed items should be allowed 7-10 bus days. Order Status/My Account
You can log in to your account with Chic Mama to track packages & view your order information.

Terms & Conditions
Our customers are our top priority. We take special care in selecting only the highest quality merchandise for our customers. Chic Mama can not be held liable for any accidents resulting in personal injury that involve any products sold on chicmamas.com. Prices, availability and estimated delivery times are subject to change at any time.

Privacy & Security
Chic Mama Maternity respects the privacy of our valued customers. We will not share your personal information to anyone. Our goal is to make your shopping experience easy, safe & confidential. We’ve put huge efforts in our security measures to better serve you. Chic Mama Maternity is committed to earning and keeping your trust. We understand the need for our member’s personal information to remain secure and private, and we have deployed premier recognized safeguards to protect your personal information. For your protection, Chic Mama Maternity uses secure servers that encrypt all of your personal information, such as your name, address, and credit card number before it is sent to us. Information sent via the internet can be entrusted to arrive privately and unaltered to our secure server only.